FAQ
Frequently Asked Questions (FAQ)
1. Orders & Production
How long does it take to produce my order?
→ Apparel items are made on demand and take 2–5 business days for production before shipping. CDs, vinyl, and other music merchandise are ready to ship immediately.
Can I cancel or change my order after placing it?
→ Since apparel is made on demand, order changes or cancellations are only possible within 24 hours after purchase. Contact us at carnivalyouth@gmail.com as soon as possible if you need to modify your order.
2. Shipping & Delivery
How long does shipping take?
→ Shipping times vary by location. Estimated delivery times:
- Europe (EU & UK): 4–7 business days
- USA & Canada: 10–15 business days
- Australia & New Zealand: 10–20 business days
-
Rest of the world: 10–25 business days
(Please note that actual delivery times may vary.)
Do you offer tracking?
→ Yes! Once your order is shipped, you will receive a tracking link via email.
3. Returns & Refunds
Can I return or exchange my order?
→ Apparel (Made on Demand): No returns or exchanges, as each piece is custom-made. However, if your item arrives damaged or defective, contact us within 7 days for a replacement.
→ CDs, Vinyl & Music Merchandise: Returns are accepted within 30 days of delivery if the item is unused, unopened, and in its original packaging.
For more details, please visit our Refund & Return Policy page.
4. Contact Us
Still have questions? Reach out to us at:
📩 Email: carnivalyouth@gmail.com